Refund policy

Last updated August 3, 2020

Thank you for choosing to be part of our community at Txtur (“Company”, “we”, “us”, or “our”). If you have any questions or concerns about our refund policy please contact us at info@txtur.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns

Your happiness is our priority! It all comes down to us, the manufacturer, and you, the shopper, working directly together for the best outcome. Because we're building your furniture ourselves, we're able to offer you tons of resources to make sure it comes out exactly how you want it.

We know how important choosing the right fabric and finish is, so we have samples available for you. While there's a small fee for samples, we give the total cost and more back to you towards your order! Being able to see the true colors and feel the texture of the materials makes a world of difference.

To avoid any issues and make sure you get your ideal furniture, we ask that you take advantage of our resources, such as samples, especially when it comes to custom orders.

However, we know mistakes can happen. Here are our return policies:

• If you experience any shipping damage to your products, please get in touch with us within 5 days of receiving your order. This time period is crucial so that we can work with the carrier and get your order repaired or replaced in a timely manner.
• If you experience any other quality problem with your products, please get in touch with us within the first 30 days of owning your Txtur furniture. We're extremely sorry for any issues you've had and will work diligently to make it right.
• We have a long-term quality guarantee that no other retailer is able to offer - Txtur Upcycle. With Upcycle, we will take your Txtur furniture back with no questions asked and credit you based on the length of time that you owned it. We're able to restore the furniture, give it a second life, and you're able to move on!

Processing a Return

If you have a return or any questions about returns, please contact us directly either by live chat, email, or phone.

Refunds

Once we receive your returned item, we will inspect it and notify you that we have received your return.

We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.