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We’re in this together and we’re here to help. Please let us know if you have any questions. Contact us via email, phone, or live chat. Our customer support team is in the same facility where your furniture is made, and we would love to hear from you!
Press & News
Our team loves working with journalists to share our unique story. If you’re a member of the media and would like to talk to us, please feel free to get in touch! Call our PR number 540-871-0747 to reach us directly.
Where does the name Txtur come from?
“Txtur” (pronounced Texture) is a reflection of what means the most to us — an important fact that everything happens in context.
We think of context as a setting for the story of your life — your ‘who’, ‘where’, and ‘why’. For us, our story begins with a dedicated and highly experienced team of over 200 US craftspeople who build great furniture. It continues in our facilities here in Roanoke, Virginia. It concludes with our main passion - you and our planet. By working directly with you, offering a unique way to keep furniture out of landfills, and providing a top-notch product we can do more good all around us. We’re Txtur — the context for your good life.
How long has Txtur been in business?
Txtur is a new approach for an old company. Our history began over 88 years ago when a Hungarian immigrant artist used his design talent to start building wooden frames for upholsterers. We’re now in our third generation of family ownership and run one of the largest wood furniture plants in the US. Up until now, we’ve stuck to primarily commercial business. Txtur is our new way to connect with you personally by offering decades of expertise and quality directly to you.
Where are Txtur products made?
All of our products are made in the United States and most of them are made by us in our main plant in Roanoke, VA. We start with only lumber, fabric, and foam and create a completely finished product. Together our team produces over 50,000 pieces of furniture a year. While many manufacturers have moved their operations overseas, we’ve stayed true to our people, plant, and process.
Can I see Txtur products in-person anywhere?
Yes! We’re in the process of building a showroom at our second plant in Roanoke, VA. In the meantime, if you're interested in stopping by or touring our facilities just reach out and let us know! We'd love to meet you.
Do you do custom orders?
We do! When you work with a true domestic manufacturer, you have freedom of choice. We offer tons of ways to customize our products with performance fabrics and rich finishes. Because we're making the furniture ourselves, you can get exactly what you want within a reasonable time (4-6 weeks). Although we can change any fabric or finish, we're not able to change actual product size or dimensions for individual orders. We're always growing our line and would love to get your opinion on what you think our team should work on next!
What is a “performance” fabric?
Simply put – performance fabrics are higher grade and made to last longer. Sometimes it can be tricky to tell the difference between regular and performance fabric. Often only time will tell the big difference between them. With our furniture, we’re taking that wait time out of the equation by offering the best fabrics up front. We work directly with manufacturers so we can put that savings back into the product without skimping on quality.
How do I clean my fabric?
Cleaning our performance fabrics is simple and effective! Read more information from our supplier, Crypton, on how to clean and maintain your fabric.
How do I clean my leather?
Our leather furniture is a great investment and keeping it clean is easy! Read more information from our supplier, Moore & Giles, on how to clean and maintain your leather.
What is the difference between configurations and custom?
When it comes to quality and durability, our configured furniture and custom furniture are the same. For us, the process is the same and each style gets built to the same standard. Our configured furniture is hand-selected by our team to offer stylish choices that are in-stock and available for quick shipping. Our custom furniture is designed by you! We begin making your custom piece after your order is placed.
How long does shipping take?
While shipping can vary based on location and other factors, we estimate that your furniture will get to you 10 days after it leaves our warehouse. Communication is key when it comes to rush orders or any changes you need made in shipping. Please let us know how we can help, we'll do our best to accommodate your request!
How long does it take to make custom orders?
Custom order times depend on the materials we have available. If we have your fabric in stock, our plant can make your order in four weeks. If we expect any fabric-based delay, we'll let you know. You'll have the chance to wait for your selected choice or choose a new fabric at no cost to you! We begin checking material availability within 48 hours of receiving your custom order.
Can I change my mind on a custom order once it's placed?
Generally, yes! There's a window of time when you place a custom order where you can get in touch with us and change or cancel your order. This window closes once the order begins production in our plant. Once the order is in production, we can't change or cancel it. Please keep in touch with us about your order should you need changes.
Can I get finish and/or fabric samples?
Sure! We want you to love your furniture, so we're happy to offer samples for you to check out our materials in person. On our Fabrics & Finishes page, you can order a sample box with up to three different fabric/finish samples. If you place an order, we not only refund the purchase – we also give you an additional credit to go towards your purchase!
Do you offer COM (Customer's Own Material) for your products?
If you are part of our registered interiors professionals’ program, we will accept COM orders. If you are an interior design professional, please contact us for more information and inquire about the process and charges for COM orders.
How is Upcycling done?
Upcycling is our unique process to take the furniture you no longer need and give it a second life! When we Upcycle an item, we completely remanufacture it, making it an entirely new product. If you're ready for a change and want to move on from your current Txtur furniture, we'll give you a credit for future orders and take your items back. Once we receive the furniture, we heat treat it to prevent any contaminants from moving forward in the process. From there, we remove all of the fabric and foam and inspect the frame for any damage. During remanufacturing, we sand, refinish, and add fresh foam and fabric to the piece. With our process, Txtur Upcycled furniture isn't used — it's actually brand new! We reuse raw materials of the furniture to reduce waste and environmental impact. Upcycling is a win for you and a win for our planet!
If I choose to a buy Upcycled products, how do I know they are clean and safe?
Your safety is our first priority when it comes to our products. Because of our commitment to you, we've established a process that not only produces brand new furniture but also makes sure it's 100% safe. No surface on Upcycled furniture will have ever been touched by the previous owner — it's brand new!
What is the shipping charge applied to my order?
Furniture can unfortunately be pretty costly to ship. To help cover these costs, we add a flat 10% shipping fee to all orders to the contiguous United States. Orders to Alaska, Hawaii, and Puerto Rico will add an additional 10% shipping fee and will take longer to arrive. If you have any questions regarding shipping cost and times, please contact us.
How long does it take to ship my product?
Shipping times may vary, but generally orders arrive within two weeks.
If I'm in a hurry, can you speed things up?
In most cases, we're able to rush shipping along. We'll be able to check our inventory and available shipping options to help find out if we're able to hit your deadline. Keep in contact with us during your order process, and we'll do what we can to help!
Do you offer a pickup option?
Yes! If you're local, feel free to set up a pickup time with us. Pickup orders will be located at our facility in Roanoke, Virginia. We will credit our standard 10% shipping fee back if you choose to set up a pickup!
Which carriers deliver Txtur orders?
We use a select group of different carriers throughout the country. If you have an issue with a specific carrier or delivery service, please let us know. We'll be happy to check into alternatives available in your area.
How do I schedule my delivery?
Your order will ship from our warehouse to a terminal in your area. Your local delivery location will then schedule when it will arrive to you.
Do you ship internationally?
Currently, no, we aren't available to ship internationally
Is there a "break in" period for your furniture?
Yes. Our furniture is made at a higher standard than most and can turn out a little different than what you may be used to. At Txtur, we've been making commercial grade furniture for over 80 years now. Commercial furniture is made to last longer and withstand more use but can often take a little time to break in. You might notice your piece sitting stiffer than you'd like at first. Trust us, give it some time and you'll see just how comfortable and durable it can be! We only use high-density foams and suspension systems, meaning the quality will be well worth the wait. Give your furniture a 30 day break in period to see just how amazing it is!
What are your return policies?
Your happiness is our priority! It all comes down to us, the manufacturer, and you, the shopper, working directly together for the best outcome. Because we're building your furniture ourselves, we're able to offer you tons of resources to make sure it comes out exactly how you want it. We know how important choosing the right fabric and finish is, so we have samples available for you. While there's a small fee for samples, we give the total cost and more back to you towards your order! Being able to see the true colors and feel the texture of the materials makes a world of difference. To avoid any issues and make sure you get your ideal furniture, we ask that you take advantage of our resources, such as samples, especially when it comes to custom orders.
However, we know mistakes can happen. Here are our return policies.
- If you experience any shipping damage to your products, please get in touch with us within 5 days of receiving your order. This time period is crucial so that we can work with the carrier and get your order repaired or replaced in a timely manner.
- If you experience any other quality problem with your products, please get in touch with us within the first 30 days of owning your Txtur furniture. We're extremely sorry for any issues you've had and will work diligently to make it right.
- We have a long-term quality guarantee that no other retailer is able to offer - Txtur Upcycle. With Upcycle, we will take your Txtur furniture back with no questions asked and credit you based on the length of time that you owned it. We're able to restore the furniture, give it a second life, and you're able to move on!
How do I process a return?
Do you offer trade/professional designer discounts?
Through our exclusive COM program for professional interior designers, we are happy to provide a discount! We understand the value of designers' ability to help both homeowners and furniture producers when it comes to complex decisions. Transparency is key when it comes to our relationships with designers and our line is always open to talk! Please contact us directly for more information about the program.
Can Txtur products be purchased for commercial settings?
Funny you should ask – we actually make commercial furniture every day! While all of our furniture is made to the same high quality commercial standard, we don't accept commercial orders through Txtur. To make sure we're meeting all your needs and requirements, we have a separate sales channel better prepared to handle commercial orders. If you're interested in setting up one of these orders, please get in touch with us and we'll connect you with the right person for the job!
Can't find what you're looking for?
Have further questions or comments you'd like to share with us? No problem! We would be happy to hear from you.